We understand that plans can change. This policy explains how to cancel an order, outlines potential fees, refund timelines, and procedures for handling unavailable or backordered items.
1. How to Cancel an Order
To request a cancellation, please contact our customer support team at [email protected] as soon as possible. Include your order number and reason for cancellation. We will do our best to process your request before the order ships.
Please note that once an order has been processed or shipped, it may no longer be eligible for cancellation.
2. Cancellation Fees
In some cases, a cancellation fee may apply, depending on the status of your order and any costs already incurred (e.g., fulfillment or packaging). If applicable, our support team will inform you of any fees before finalizing the cancellation.
3. Refund Timeline
If your cancellation is approved, a refund will be issued to your original payment method. Refunds are typically processed within 9–10 business days after confirmation. Any applicable cancellation fees will be deducted from the refund amount.
4. Backordered Items
If an item in your order is backordered and you prefer not to wait, you may cancel it by contacting [email protected]. We will assist with the cancellation and arrange a refund or suggest alternative options, based on your preference.
5. Cancellation Due to Unavailability
If a product becomes unavailable after your order is placed, we will contact you promptly. You may choose to:
- Cancel the item for a full refund, or
- Select an alternative product (if available)
We are not responsible for any inconvenience caused by item unavailability beyond issuing a full refund.
If you have questions or need help with a cancellation, our customer support team is here to assist you at [email protected].