We want you to be completely satisfied with your purchase. This policy explains the terms and procedures for returns, refunds, exchanges, and how we handle damaged or defective products.
1. Return Period
You may request a return within 21 days of receiving your order. To begin the return process, please contact us at [email protected].
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in their original packaging
- Include proof of purchase (e.g., receipt or order confirmation)
Please note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
Items not eligible for return:
- Custom or personalized products
- Final sale or clearance items
- Items marked as “non-returnable”
2. Refunds
Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.
Refund processing time: Typically 9–10 business days, depending on your payment provider.
- If the return is not due to a defect, the customer is responsible for return shipping.
- If the item is defective or incorrect, we will cover all shipping costs.
3. Exchanges
If you wish to exchange an item for a different size, color, or style, please email [email protected]. Exchanges are subject to product availability.
Customers are responsible for all shipping costs for exchanges.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [email protected] and include:
- A description of the issue
- Photos of the item and its packaging (if applicable)
We will arrange a replacement or provide a full refund, depending on your preference.
5. International Returns
If you are returning an order from outside the United States, please contact [email protected] for return instructions.
Please note:
- Customers are responsible for international return shipping, as well as any customs duties or taxes
- We strongly recommend using a trackable shipping method
If you have any questions or need assistance, feel free to contact our support team at any time.