1. Where do you ship?

Fixohe currently ships within the United States only.

At this time, international shipping is not available.

2. How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed after business hours, on Sundays, or on holidays may be processed on the next business day.

3. How long does shipping take?

Standard shipping usually takes 3–7 business days after the order has been processed.

Delivery times may vary depending on the destination, carrier operations, weather conditions, or other external factors.

4. How much is shipping?

We currently offer flat rate shipping of $4.99 per order within the United States.

Shipping costs are shown at checkout before payment is completed.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information, including the carrier and tracking number when available.

You can use that information to track your shipment through the carrier’s official website.

6. What payment methods do you accept?

We currently accept major payment methods displayed at checkout, which may include:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

All payments are processed in U.S. dollars (USD).

7. Can I cancel my order?

Orders may be canceled within 12 hours of placement.

After that time, the order may already be in processing and may no longer be eligible for cancellation.

If you need assistance, please contact us at [email protected] as soon as possible.

8. What is your return policy?

We accept eligible returns within 30 days of delivery.

To qualify for a return, items must be unused, in their original condition, and in their original packaging. Proof of purchase is also required.

For full details, please review our Return & Refund Policy.

9. Who pays for return shipping?

Return shipping costs are generally the responsibility of the customer unless the item received is defective or incorrect.

If you receive a damaged or incorrect item, please contact us so we can review the issue and assist with a suitable resolution.

10. What should I do if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at [email protected].

Please include your order number and, if possible, photos of the item so we can review the issue and assist you.

11. What if my tracking shows “Delivered” but I did not receive my package?

Please first:

• Verify the shipping address entered at checkout
• Check with household members or neighbors
• Contact the shipping carrier

If the issue is still not resolved, contact us at [email protected] and we will review the shipment and assist where possible.

12. Do you offer exchanges?

We currently do not offer direct exchanges.

If you would like a different item, please contact us for return guidance if your order is eligible under our return policy.

13. How can I contact customer support?

You can contact our customer support team using the information below:

Email: [email protected]
Phone: (+1) 978-874-4139

We aim to respond to inquiries within 24 business hours.

14. What are your customer support hours?

Our customer support hours are:

9:00 AM – 5:00 PM (EST), Monday – Saturday

15. Who operates Fixohe?

Fixohe is operated by Ausown Broton LLC, a company registered in Texas, United States.

Business Address: 118 Rutherford Dr, Rockwall, TX 75032, United States