At Fixohe, we aim to provide a clear and fair return and refund process for all customers within the United States. Please review the policy below before making a purchase.

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

  • Items must be unused and in their original condition
  • Items must be returned in their original packaging
  • Proof of purchase (order number or confirmation email) is required

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used or damaged after delivery
  • Items not in their original condition or packaging
  • Final sale or clearance items (if applicable and clearly stated at purchase)

3. Return Process

To initiate a return, please contact us at [email protected] within the return period.

Please include:

  • Your order number
  • The reason for the return

Our support team will provide instructions on how to return your item.

Returns should not be sent back without prior confirmation, as this may delay processing.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method, as we are not responsible for returns lost in transit

5. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time is typically 5–10 business days, depending on your payment provider

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.

We will:

  • Review the issue
  • Provide a suitable resolution, such as a replacement or refund where applicable

Photos or supporting information may be requested to process your request.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

8. Cancellations

Orders may be canceled within 12 hours of placement.

After this period, orders may already be processed and cannot be canceled.

9. Contact Information

Fixohe is operated by Ausown Broton LLC, a company registered in Texas, United States.

Email: [email protected]
Phone: (+1) 978-874-4139
Address: 118 Rutherford Dr, Rockwall, TX 75032, United States