At Wattina, we want customers to shop with confidence. This Returns & Refunds Policy explains eligibility requirements, procedures, timelines, and responsibilities in a clear and transparent manner.

1. Service Availability

This Returns & Refunds Policy applies only to orders shipped within the United States.

We do not accept returns for orders delivered outside the United States.

2. Return Eligibility

Customers may request a return within 28 days of delivery.

To be eligible for a return, items must:

  • Be unused and in original condition
  • Include all original tags, labels, accessories, and packaging

Items that do not meet these conditions may be rejected.
If a return is rejected, the item may be returned to the customer at their expense.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as Final Sale
  • Personalized or custom-made products
  • Gift cards or promotional items
  • Items showing signs of use, wear, or damage not caused during shipping

4. How to Start a Return

To request a return, please follow these steps:

  1. Email [email protected] with your order number and reason for return
  2. Our support team will provide return instructions and the return address
  3. Ship the item using a trackable shipping service

Return shipping costs are the customer’s responsibility unless the return is due to a defective, damaged, or incorrect item.

Return shipping fees are non-refundable.

5. Recommended Return Shipping Carriers

For reliable and trackable returns, we recommend using:

  • UPS
  • FedEx
  • USPS

Using a trackable service helps ensure your return is received and processed properly.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 28 days of delivery.

We may request photos or videos to verify the issue.

Once confirmed, Wattina will:

  • Provide a replacement or
  • Issue a full refund, including the original shipping fee

In these cases, Wattina will cover all return shipping costs.

7. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval status.

If approved:

  • Refunds are issued to the original payment method
  • Refund processing typically takes 5–8 business days, depending on your payment provider

Original shipping fees are non-refundable, except when the return is due to a Wattina error (defective, damaged, or incorrect item).

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or credit card statement
  2. Contact your bank or payment provider, as processing times may vary
  3. If further assistance is needed, contact [email protected]

9. Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please return the original product (if eligible) and place a new order.

10. Contact Information

For questions or assistance regarding returns or refunds, please contact us:

Email: [email protected]
Phone: +1 (719) 285-0616
Support hours: Monday–Saturday, 7:00 AM – 5:00 PM (MST)

Business address:
10603 Cherrybrook Cir, Highlands Ranch, CO 80126, United States

11. Related Policies

For information about delivery times, shipping fees, and carriers, please review our Shipping Policy.