Orders & Payments

1. What payment methods do you accept?

We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and PayPal.

All payments are processed securely in U.S. Dollars (USD).

2. When will I receive my order confirmation?

You will receive an order confirmation email immediately after completing your purchase. If you do not receive it within 24 hours, please check your spam folder or contact us.

3. Can I cancel my order?

Orders may be canceled before they are shipped.
Once an order has been processed and shipped, cancellation is no longer possible.

Please contact us as soon as possible if you need assistance.

Shipping & Delivery

4. Where do you ship?

Atodia currently ships within the United States only.

5. How long does delivery take?

Orders are processed within 1–3 business days.
Delivery typically takes 3–6 business days after shipment.

Estimated total delivery time: 4–9 business days.

Delivery times are estimates and may vary due to carrier delays.

6. How much does shipping cost?

We charge a flat shipping fee of $5.99 for all U.S. orders.

Shipping costs are displayed at checkout before payment.

7. How can I track my order?

Once your order ships, you will receive a tracking number by email.

Please allow up to 24 hours for tracking updates to appear.

Returns & Refunds

8. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused and in its original condition.

For full details, please review our Returns & Refunds Policy.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

10. How long does it take to receive a refund?

Refunds are processed within 5–10 business days after the returned item is received and inspected.

Processing times may vary depending on your payment provider.

Products

11. Are your dinnerware sets microwave and dishwasher safe?

Most of our ceramic and stoneware products are microwave and dishwasher safe. However, we recommend reviewing the specific product description for care instructions.

12. Do colors look exactly the same as shown online?

We strive to display product images accurately. However, slight variations in color may occur due to lighting, photography, and screen settings.

13. What should I do if my item arrives damaged?

Please contact us within 14 days of delivery and include:

  • Your order number
  • Clear photos of the damage

We will review your case and provide an appropriate resolution.

Account & Security

14. Is my payment information secure?

Yes. All payments are processed securely through trusted third-party providers. Atodia does not store full credit card details.

15. Do I need to create an account to place an order?

No, you may check out as a guest. Creating an account allows you to track order history more easily.

Contact & Support

16. How can I contact customer support?

You can reach us at:

Company Name: Mundia Likmun LLC (Trading as “Atodia”)
Business Name: Atodia
Email: [email protected]
Phone: (+1) 914-895-4123
Address: 698 Elmwood Ter, Rochester, NY 14620, United States
Working Hours: Monday – Saturday, 8 AM – 5 PM (EST)
We aim to respond within one business day