Ordering
1. How do I place an order?
Browse our products, select the items you’d like to purchase, and add them to your cart. Proceed to checkout, enter your details, and complete the payment to place your order.
2. Can I make changes to my order after it’s placed?
We are unable to make changes to orders once they have been placed. Please review your order carefully before completing the checkout process.
3. How can I track my order?
After your order ships, you’ll receive an email with a tracking number. You can use this number to track your package via the carrier’s website.
Shipping
1. Do you offer international shipping?
Yes, we ship within the United States and to select international destinations. Please refer to our Shipping Policy for more information.
2. When will my order ship?
Orders are typically processed within 2–4 business days (Monday to Friday, excluding holidays). Domestic orders usually arrive within 3–4 business days after shipment.
3. What if my package is lost or damaged during shipping?
If your order is lost or arrives damaged, please contact our support team at [email protected]. We’ll assist you in resolving the issue as quickly as possible.
4. Can I track my package?
Yes. Once your order is shipped, you will receive tracking details via email.
Return & Refund
1. What is your return policy?
We offer a 21-day return policy for most items. Please see our Return & Refund Policy for details on eligibility and instructions.
2. How long does it take to receive a refund?
Refunds are typically processed within 9–10 business days after we receive and inspect the returned item.
Cancellation
1. Can I cancel my order?
If your order has not been processed yet, you can cancel it by contacting us at [email protected]. Once an order is processed or shipped, it cannot be canceled.
2. Will I be charged a fee for canceling?
There are no cancellation fees if the order is canceled before processing. If the order has shipped, it cannot be canceled but may be eligible for return once received.
Payment
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, PayPal, and gift cards.
2. Is my payment information secure?
Yes. We use industry-standard encryption and secure checkout systems to protect your data. We do not store your complete payment information on our servers.