At Fixohe, we are committed to providing a clear and transparent shipping experience for all customers within the United States. Please review the details below before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed before 5:00 PM EST may begin processing on the same business day
  • Orders placed after this time will be processed on the next business day
  • Processing times may be extended during peak periods such as holidays or promotional events
  • Processing time does not include shipping transit time

If there is a significant delay in processing your order, we will notify you via email.

2. Shipping Area

We currently ship within the United States only.

At this time, international shipping is not available.

3. Shipping Method & Estimated Delivery Time

After processing, orders are shipped using standard carriers such as USPS or UPS.

Estimated delivery time:

  • Standard Shipping: 3–7 business days

Delivery times are estimates and may vary depending on:

  • Carrier operations
  • Destination location
  • Weather conditions or other external factors

4. Shipping Fees

  • Flat rate shipping: $4.99 per order (U.S. only)
  • Shipping costs are clearly displayed at checkout before order confirmation

5. Business Days

Orders are processed and shipped Monday through Saturday, excluding U.S. federal holidays.

Orders placed on Sundays or holidays will be processed on the next business day.

6. Order Tracking

Once your order has shipped, you will receive a confirmation email including:

  • Shipping carrier
  • Tracking number

Tracking information can be accessed via the carrier’s official website.

7. Delivery Issues

If a tracking status shows “Delivered” but you have not received your package, please:

  • Verify the shipping address provided at checkout
  • Check with household members or neighbors
  • Contact the shipping carrier (e.g., USPS or UPS)

If the issue is not resolved, please contact us at [email protected].
We will review the shipment and work with the carrier to assist in resolving the issue where possible.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We will assist in resolving delivery issues when possible; however, delays or delivery issues caused by incorrect or incomplete addresses may affect delivery outcomes.

9. Contact Information

Fixohe is operated by Ausown Broton LLC, a company registered in Texas, United States.

Email: [email protected]
Phone: (+1) 978-874-4139
Address: 118 Rutherford Dr, Rockwall, TX 75032, United States